Onsite Service Availability - Check Point Software
Onsite Service Availability
Premium/Co-Premium
| Onsite SLA | Description | SKU |
|---|---|---|
| Standard / Co-Standard Onsite | 5x8 Next Business Day onsite delivery by certified technician* | CPES-SS-STANDARD-ONSITE/CPCES-CO-STANDARD-ONSITE |
| Premium / Co-Premium Onsite | 7x24 4hours onsite delivery by certified technician* | CPES-SS-PREMIUM-ONSITE/CPCES-CO-PREMIUM-ONSITE |
| For locations outside of the 4 hours coverage zone, and according to availability in the list below, Check Point can commit to a Best Effort (up to 8 hours) delivery by certified technician.* | CPES-SS-PREMIUM-ONSITE-BE/CPCES-CO-PREMIUM-ONSITE-BE | |
| Premium /Co-Premium 2H Onsite (Tokyo & UK Only) | 7x24 2Hours onsite delivery by certified technician* | CPES-SS-PREMIUM-2HRS-ONSITE/CPCES-CO-PREMIUM-2HRS-ONSITE |
*Service for SG82 / SG86 and DDoS appliances includes only product replacement (without a technician)
To find out what Onsite Support Level we offer in your location, find the city nearest to your location. For each city, we list the distance in miles / kilometers within which we provide each level of onsite service.
For other areas, Check Point can provide a Shelf Spare solution. To receive a Shelf Spare, the customer must purchase a 3 years Premium/Co-Premium Onsite support contract and sign a Shelf Spare Replacement Agreement.
For more information contact jsd_unisys@checkpoint.com.
NOTE: Onsite Hardware Support becomes effective one (1) month from the day it was purchased.
NOTE: For full unit replacement, technician will verify that the current base software image and hotfix level are installed and will restore a backup of the machine only if the SW image and backup file are available and handy.
Americas (US, Canada & Latin America)
EMEA (Europe, Middle East & Africa)
2 Hours Onsite Service Areas (UK Only)
APAC (Asia Pacific & Japan)
| ## USA | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
|---|---|---|
| State | City | 7x24x4Hours |
| Alabama | Birmingham | 50 miles |
| Montgomery | 50 miles | |
| Arizona | Phoenix | 50 miles |
| Arkansas | Little Rock | 50 miles |
| California | Brisbane | 50 miles |
| Fresno | 50 miles | |
| LA - Mission Viejo | 50 miles | |
| LA - Santa Fe Springs | 50 miles | |
| Oakland | 50 miles | |
| Rancho Cucamonga | ||
| Sacramento | 50 miles | |
| San Diego | 50 miles | |
| San Francisco | 50 miles | |
| San Jose | 50 miles | |
| San Leandro | 50 miles | |
| Colorado | Denver | 50 miles |
| Connecticut | Bridgeport | 50 miles |
| Fairfield & Milford | 50 miles | |
| Hartford | 50 miles | |
| District Of Columbia | Washington, DC | 50 miles |
| Florida | Jacksonville | 50 miles |
| Miami (Coral Gables) | 50 miles | |
| Orlando | 50 miles | |
| Pensacola | 50 miles | |
| Tallahassee | 50 miles | |
| Tampa | 50 miles | |
| Georgia | Atlanta | 50 miles |
| Norcross | 50 miles | |
| Hawaii | Honolulu | 50 miles |
| Illinois | Bloomington | 50 miles |
| Chicago | 50 miles | |
| Springfield | 50 miles | |
| Indiana | Indianapolis | 50 miles |
| Iowa | Des Moines | 50 miles |
| Iowa City | 50 miles | |
| Kansas | Kansas City | 50 miles |
| Wichita | 50 miles | |
| Kentucky | Louisville | 50 miles |
| Louisiana | Baton Rouge | 50 miles |
| New Orleans | 50 miles | |
| Maryland | Baltimore | 50 miles |
| Massachusetts | Boston | 50 miles |
| Michigan | Detroit | 50 miles |
| Minnesota | Minneapolis | 50 miles |
| Missouri | St. Louis | 50 miles |
| Nebraska | Omaha | 50 miles |
| Nevada | Las Vegas | 50 miles |
| New Hampshire | North Conway | 50 miles |
| New Jersey | Camden (covered from Philadelphia) | 50 miles |
| Denville | 50 miles | |
| Newark | 50 miles | |
| New Mexico | Albuquerque | 50 miles |
| New York | Albany | 50 miles |
| Buffalo | 50 miles | |
| Long Island | 50 miles | |
| New York City | 50 miles | |
| Rochester | 50 miles | |
| Syracuse | 50 miles | |
| North Carolina | Charlotte | 50 miles |
| Raleigh | 50 miles | |
| Winston-Salem | 50 miles | |
| North Dakota | Fargo | 50 miles |
| Ohio | Cincinnati | 50 miles |
| Cleveland | 50 miles | |
| Columbus | 50 miles | |
| Toledo | 50 miles | |
| Oklahoma | Oklahoma City | 50 miles |
| Oregon | Eugene | 50 miles |
| Portland | 50 miles | |
| Pennsylvania | Harrisburg | 50 miles |
| Philadelphia | 50 miles | |
| Pittsburgh | 50 miles | |
| South Carolina | Columbia | 50 miles |
| Tennessee | Chattanooga | 50 miles |
| Memphis | 50 miles | |
| Nashville | 50 miles | |
| Texas | Austin | 50 miles |
| Dallas/Ft Worth | 50 miles | |
| Houston | 50 miles | |
| Irving | 50 miles | |
| San Antonio | 50 miles | |
| Utah | Salt Lake City | 50 miles |
| Virginia | Fairfax | 50 miles |
| Norfolk | 50 miles | |
| Reston | 50 miles | |
| Richmond (Westpoint) | 50 miles | |
| Vienna | 50 miles | |
| Washington | Seattle | 50 miles |
| Wisconsin | Milwaukee | 50 miles |
| ## Canada | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| Province | City | 7x24x4Hours |
| Alberta | Calgary | 50km |
| Edmonton | 50km | |
| British Columbia | Vancouver | 50km |
| Victoria | 50km | |
| Manitoba | Winnipeg | 50km |
| New Brunswick ~~~~ | Moncton | 50km |
| Northwest Territories | Yellowknife | 50km |
| Nova Scotia | Halifax | 50km |
| Ontario | Hamilton | 50km |
| Kitchener-Waterloo | 50km | |
| London | 50km | |
| North York | 50km | |
| Ottawa | 50km | |
| Toronto | 50km | |
| Windsor | 50km | |
| Quebec | Montreal | 50km |
| Quebec City | 50km | |
| Saskatchewan | Regina | 50km |
| ## Argentina | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Buenos Aires | 30km | |
| ## Brazil | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Brasilia | 30km | |
| Belo Horizonte | 30km | |
| Campinas | 30km | |
| Cuiaba | NA | |
| Curitiba | 30km | |
| Manaus | 30km | |
| Porto Alegre | 30km | |
| Rio De Janeiro | 30km | |
| San Jose | 30km | |
| Sao Paolo | 30km | |
| Salvador | 30km | |
| Sorocaba | NA | |
| ## Chile | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Santiago | 30km | |
| ## Colombia | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Bogota | 40km | |
| Medellin | 40km | |
| Cali | 40km | |
| ## Mexico | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Cancun | 30km | |
| Guadalajara | 30km | |
| Mexico City | 30km | |
| Monterrey | 30km | |
| Puebla | NA | |
| Querataro | NA | |
| Tijuana | NA | |
| ## Peru | Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite |
| City | 7X24x4Hours | |
| Lima | 30km |
| ## Austria | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
|---|---|---|
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Vienna | 100km | 100km |
| Linz | NA | 100km |
| Graz | 100km | 100km |
| All major cities in western part of Austria | NA | City area |
| ## Belgium | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## Czech Republic | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Prague | 50km | 300km |
| Brno | NA | NA |
| Plzen | NA | NA |
| ## Denmark | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## Finland | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Helsinki (metropolitan area includes Espoo, Vantaa) | 50km | 300km |
| Lahti | City area | NA |
| Salo | City area | NA |
| Tampere | City area | NA |
| Turku | City area | NA |
| ## France | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| Annecy | 50km | |
| Bordeaux | 50km | |
| Lille & Post Codes 02, 59, 60, 62, 80 |
50km | |
| Lyon & Post Codes 69, 01, west part of 74, north part of 38, 42, 71 |
50km | |
| Marseille (all areas in the 13XXX Post Code series) |
50km | |
| Metz (Post Code 38) | 50km | |
| Montpellier | 50km | |
| Orleans | 50km | |
| Paris & Post Codes 27, 28, 60, 75, 78, 91-95 |
50km | |
| (Nantes) Rennes & Post Codes 29, 44, 56, 72 |
50km | |
| Monaco/Nice (Sophia Antipolis) (all areas in the 06XXX Post Code series) |
50km | |
| St Genis Pouilly | 50km | |
| Strasbourg | 50km | |
| Toulon & Post Code 83 |
50km | |
| Toulouse & Post Codes 09, 11, 31, 32, 65, 81, 82 |
50km | |
| ## Germany | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| Berlin & Post Codes 10xxx, 12xxx, 13xxx, 14xxx, 15xxx (except ranges 15870-15899), 16xxx (except ranges 16270-16309 and 16840-16949) |
65km | |
| Dortmund Only Post Codes 40xxx-42xxx, 44xxx-47xxx, 50xxx-51xxx, 58xxx |
City area | |
| Dusseldorf & Post Codes 40xxx-42xxx |
65km | |
| Frankfurt & Post Codes 60xxx-61xxx, 64xxx-65xxx, 550xx-555xx |
65km | |
| Hamburg & Post Codes 20xxx, 21xxx (except ranges 21740-21789), 22xxx, 23xxx (except ranges 23720-23779 and 23920-23999), 24500-24649, 25300-25599, 29600-29649 |
65km | |
| Hirschau | City area | |
| Hanover | 65km | |
| Ingolstadt | City area | |
| Koln/Cologne & Post Codes 50xxx-53xxx |
65km | |
| Leipzig | 65km | |
| Munich & Post Codes 80xxx, 81xxx |
65km | |
| Neckersulm | City area | |
| Nurnberg/Nuremberg | 65km | |
| Stuttgart & Post Code 70xxx |
65km | |
| ## Greece | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7X24xBest Effort (up to 8H delivery) | |
| Athens | 40km | NA |
| ## Hungary | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Budapest | 50km | 100km |
| Szeged | NA | NA |
| ## Republic of Ireland | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country, excluding Galway area and islands | ||
| Cork | City area | |
| Dublin | 50km | |
| Limerick | 50km | |
| ## Israel | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country excluding Eilat | ||
| ## Italy | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Bari | ||
| Bologna | 50km | 120km |
| Genoa | 50km | 120km |
| Milan | 50km | 120km |
| Naples | ||
| Padua | 50km | 120km |
| Rome (& Vatican) | 50km | 120km |
| Turin (Torino) | 50km | 120km |
| Trieste | 190km | |
| Florence | 50km | 120km |
| Gorizia | City area | 166km |
| ## Liechtenstein | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| NOTE: Covered from Switzerland | Whole country | |
| ## Luxembourg | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| NOTE: Covered from Belgium (parts from Metz, France) | Whole country | |
| ## Monaco | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## Netherlands | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## Norway | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| 7x24x4 coverage includes Sandefjord-Skien-Tongsberg-Drammen area and also Lillehammer-Hamar area. | ||
| Oslo | 50km | 100km |
| ## Poland | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Warsaw | 50km | 200km |
| Gniezno | NA | 200km |
| Poznan | NA | 200km |
| Gdansk | NA | NA |
| Gliwice | NA | NA |
| Katowice | NA | NA |
| Krakow | NA | NA |
| ## Portugal | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Lisbon | 50km | 200km |
| Porto | 50km | NA |
| ## South Africa | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Capetown | 50km | 125km |
| Durban | 50km | 125km |
| Johannesburg | 50km | 125km |
| Port Elizabeth | 50km | 125km |
| Pretoria | City area | 100km |
| Bloemfontein | NA | 100km |
| ## Spain | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Barcelona | 50km | 160km |
| Madrid | 50km | 160km |
| Seville | 50km | 160km |
| Valencia | 50km | 160km |
| Santiago de Compostela | NA | 160km |
| Granada | NA | 160km |
| Bilbao | 50km for 7x24 4h SLA | 160km |
| ## Sweden | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Radius excluding Islands | ||
| Stockholm | 50km | 250km |
| Gothenburg | 50km | 250km |
| Malmo | 50km | 250km |
| Alingsaas | City area | 250km |
| ## Switzerland | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| Basel | 50km | |
| Bern | 50km | |
| Luzern | 50km | |
| Chur | 50km | |
| St Gallen | 50km | |
| Geneva | 50km | |
| Lausanne | 50km | |
| Zurich | 50km | |
| ## UAE (United Arab Emirates) Onsite Service includes only product replacement (without a technician) |
Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| City area | 150km | |
| ## United Kingdom | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole mainland * | ||
| * Entire UK, including the 50km area surrounding Belfast, Northern Ireland, is covered 7x24x4. The following postal codes are 5x8xNBD only: BT (areas in Northern Ireland, not within 50km of Belfast), IM (Isle of Mann), PO (Isle of Wight), PH North, KW, IV, GY (Isle of Guernsey), and JE (Isle of Jersey) is only NBD, but calls must be logged prior to 14:00PM local time to ensure on-time parts delivery. There is no coverage in Postal Code ZE. | ||
| 7x24x2Hours Onsite Service Areas are mentioned in the table below. | ||
| ## Vatican | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country |
| ## UK - 2 Hours Onsite Service Areas |
|---|
| City |
| London |
| London service availability radius is 20 Km. |
| ## Australia | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
|---|---|---|
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Adelaide | 50km | NA |
| Brisbane | 50km | 100km |
| Canberra | 50km | 100km |
| Collie | NA | NA |
| Melbourne | 50km | 100km |
| Perth | 50km | 100km |
| Sydney | 50km | 100km |
| ## China | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Beijing | 50km | 100km |
| Guangzhou | 50km | 100km |
| Shanghai | 50km | 100km |
| Shenzhen | 50km | 100km |
| Xiamen | NA | NA |
| ## Hong Kong | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## India | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Ahmadabad | NA | NA |
| Bangalore | 50km | NA |
| Bhopal | 50km | NA |
| Calcutta | 50km | NA |
| Chennai | 50km | NA |
| Gurgaon | 50km | NA |
| Hyderabad | 50km | NA |
| Indore | NA | NA |
| Mohali | NA | NA |
| Mumbai | 50km | NA |
| New Delhi | 50km | NA |
| Pune | 50km | NA |
| ## Indonesia | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Jakarta | 50km | NA |
| Serang | NA | NA |
| ## Japan* | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| *7x24x2Hours Onsite service are available within Tokyo's 23 wards and O is avsaka city | ||
| ## Korea | Standard Onsite/Co-Standard Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Seoul | 30km | 100km |
| ## Malaysia | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Johor Bahru | NA | NA |
| Kuala Lumpur | 50km | 100km |
| Kuantan, Pahang | NA | NA |
| Penang | NA | NA |
| ## New Zealand | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Auckland | 50km | 100km |
| Hamilton | 50km | NA |
| Wellington | 50km | 100km |
| ## Philippines | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Manila | 50km | 100km |
| ## Singapore | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Whole country | ||
| ## Taiwan | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Taipei | 50km | 100km |
| ## Thailand | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Bangkok | 50km | 80km |
| Chonburi | City area | NA |
| Laem Chaban | NA | NA |
| Rayong | NA | NA |
| ## Vietnam | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite |
| City | 7x24x4Hours | 7X24xBest Effort (up to 8H delivery) |
| Hanoi | 25km | 150km |