# Serviços de gestão de embaixadores

Providing partners and customers with direct access to dedicated advocacy experts

## Single Point of Contact Expertise for Seamless Support

Our program enhances security operations, streamlines post-sale engagement, and drives proactive planning, escalation management, and business success. Through a dedicated single point of engagement with Advocacy Managers, you are provided structured, hands-on guidance that goes beyond traditional post-sale interactions.

- Enable partners and customers to navigate complex security challenges more quickly and efficiently.
- Provide partners and customers with a single direct access point for advocacy experts to help with tailored security optimization strategies.
- Help organizations align security strategies, drive technology adoption, and maximize the value of their cyber security investments.

## Enhancing Trust and Driving Operational Excellence

Advocacy Management Services provide a proactive engagement model that strengthens your cyber security posture, proactively manages critical escalations, and drives long-term operational stability. The service is offered under two flexible engagement models:

### Partner Advocacy Management

Partners and MSSPs are provided direct access to a Partner Advocacy Manager who works closely with their teams to improve service delivery, streamline escalations, and align security strategies.

[VISUALIZAR A FICHA TÉCNICA](https://www.checkpoint.com/pt/resources/items/datasheet-partner-advocacy-service-overview)

### Customer Advocacy Management

Customers are equipped with a dedicated Customer Advocacy Manager who provides strategic guidance, escalation management, and security optimization tailored to their operational needs.

[VISUALIZAR A FICHA TÉCNICA](https://www.checkpoint.com/pt/resources/items/datasheet-customer-advocacy-service-overview)

## A Value-Driven Approach to Support

Check Point’s Advocacy Services complement technical support services by offering a proactive, strategic approach that goes beyond traditional break-fix solutions. These services facilitate deeper engagement across R&D, product, support, and professional services teams, ensuring a more collaborative and tailored experience for partners and customers.

**Streamlined Post-Sale Support**

A single point of contact to ensure a strong post-sale relationship where customer concerns are addressed promptly and efficiently.

**Escalation & Crisis Management**

Streamlined issue resolution and significant reduction in operational disruptions.

**Advocacy Experience**

Partners and customers benefit from our cyber security leadership, helping them make informed strategy decisions and optimize their operations.

**Accelerated Project Progress**

Closer alignment with key customer goals leading to stronger, more effective customer outcomes.

**Strategic Planning and Roadmap Alignment**

Close collaboration on security strategies, product roadmaps, and integration with Check Point new releases and innovations.

**Tailored Communication with Check Point**

Direct point of communication with Check Point to ensure successful business outcomes.

## We don’t just understand your needs. We can also anticipate them.

With a full range of support programs for partners and customers, we are committed to helping you maximize your technology to gain a competitive advantage in your business.

[View Support Programs](https://www.checkpoint.com/pt/support-services/support-plans/)