Datasheet | Customer Advocacy Service Overview | Check Point Software
Datasheet | Customer Advocacy Service Overview
Customer Advocacy Service Overview
The Check Point Customer Advocacy Service provides customers access to a team of headquarters level experts focused on improving their system’s stability and performance. Customers in the program interact with Customer Advocacy Managers, who are senior members of Check Point’s technical organization. They have direct access to executive management and all company technical and business functions.
How the Program Works
Check Point Customers can purchase an Advocacy SKU. This grants them a designated senior Customer Advocacy Manager for 12 months to assist with the following tasks:
- Proactively engage on a regular basis with the customer and work closely with the assigned Check Point account team to coordinate efforts and resources.
- Assist with planning and orchestrating major upgrades, refresh projects, and new deployments.
- Monitor key escalations (SRs) as soon as they are opened and work closely and in full coordination with technical resources to resolve the issue as quickly as possible, minimizing downtime or negative impact to the customer.
- Promote new technologies and solutions through on-site and remote meetings.
Benefits
Streamlined Post-Sale Support
A single point of contact for all post-sale escalations, ensuring customer concerns are addressed promptly and efficiently.
Expert Assistance During a Crisis
We will provide escalation management and assistance during a crisis to minimize downtime and get back to business as usual as quickly as possible.
Customer Advocacy Experience
Customers will benefit from our accumulated experience in the field, helping them make informed decisions and optimize their operations.
Tailored Communication with HQ
A direct channel of communication with HQ tailored to specific needs, allowing customers to stay informed and up to date on the latest developments.
Accelerated Project Progress
Helping promote key projects, investigations, and business requirements, aligning Check Point with customer’s main goals.
Access to Future Technologies
Complementary introduction to Check Point’s future technologies and roadmap, allowing customers to stay ahead of the curve and take advantage of the latest innovation.
Available Packages
| Packages | SKU | Description |
|---|---|---|
| Tier 3 | CPES-SS-CAM-1Y | Designated Customer Advocacy Management |
| Tier 2 | CPES-SS-CAM-Advanced-1Y | Advanced Customer Advocacy Management |
| Tier 1 | CPES-SS-CAM-Dedicated-1Y | Dedicated Customer Advocacy Management |
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Contact Us
To learn more about our Customer Advocacy Service and how it can work for you, contact us at: Advocacy-Services@checkpoint.com