Datasheet | Partner Advocacy Service Overview | Check Point Software
Datasheet | Partner Advocacy Service Overview
The Check Point Partner Advocacy Service provides partners access to a team of headquarters-level experts focused on improving system’s stability and performance. Partners in the service interact with Partner Advocacy Managers, who are senior members of Check Point’s technical organization. They have direct access to executive management and all company technical and business functions.
How the Program Works
Check Point Partners can purchase an Advocacy Service SKU. This provides them a designated senior Advocacy Manager for 12 months to assist with the following tasks:
- Proactively engage on a regular basis with the partner and work closely with the assigned Check Point account team to coordinate efforts and resources
- Assist with planning and orchestrating major upgrades, refresh projects, and new deployments
- Monitor key escalation (SRs) as soon as they are opened and work closely and in full coordination with technical resources to resolve the issue as quickly as possible, minimizing downtime or negative impact to the customer
- Promote new technologies and solutions through on-site and remote meetings
Benefits
Streamlined Post-Sale Support
A single point of contact for all post-sale escalations, ensuring customer concerns are addressed promptly and efficiently.
Escalation & Crisis Management
Direct engagement with technical teams to streamline issue resolution and minimize operational disruptions.
Advocacy Experience
Partners will benefit from our accumulated experience in the field, helping them make informed decisions and optimize their operations.
Access to Experts & Executive Briefings
Facilitating direct engagement with Check Point’s R&D, QA, and executive teams for in-depth discussions on product performance and future security needs.
Accelerated Project Progress
Helping to promote key projects, investigations, and business requirements, aligning Check Point with partner’s main goals.
Quarterly Business Review
Ongoing reviews with Partners to assess operational challenges, security posture and implement proactive improvements.
Training & Enablement
Custom Partner training sessions, including workshops on security best practices, and Check Point’s evolving Cybersecurity landscape.
Available Package
| SKU | Description |
|---|---|
| CPES-SS-CAM-MSSP-1Y | Partner Advocacy Service |
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Contact Us
To learn more about our Partner Advocacy Service and how it can work for you, contact us at: Advocacy-Services@checkpoint.com