# Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the [Check Point Support Center](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doHome) or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
- **[Americas](https://www.checkpoint.com/support-services/professional-services-escalation-matrix/#americas)**
- **[International](https://www.checkpoint.com/support-services/professional-services-escalation-matrix/#international)**
### Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
| --- | --- | --- | --- | --- |
| **LATAM** | **Angel (Ivan) Cazanas**
Delivery Manager
[icazanas@checkpoint.com](mailto:icazanas@checkpoint.com)
+52 1 55 4377 8334 | **Dan Wasiak**
Head of Professional Services Delivery, AMERICAS
[dwasiak@checkpoint.com](mailto:dwasiak@checkpoint.com)
+1 702 219 7973 | **Eyal Sachyani**
Head of Global Delivery
[eyalsac@checkpoint.com](mailto:eyalsac@checkpoint.com)
+972 50 308 8964 | **Eitan Lugassi (Gilad)**
VP Check Point Services
[eitanlu@checkpoint.com](mailto:eitanlu@checkpoint.com)
+972 52 484 4458 |
| **South US, West US**
**and Canada** | **Charles Singleton**
Delivery Manager
[csinglet@checkpoint.com](mailto:csinglet@checkpoint.com)
+1 817 713 8679 |
| **Central US** | **Don Mattox** Area manager
[dmattox@checkpoint.com](mailto:dmattox@checkpoint.com)
+1 214 536 5815 |
| **East US and Mid-Atlantic** | **Chris Banta**
Area Manager
[cbanta@checkpoint.com](mailto:cbanta@checkpoint.com)
+1 513 807 5455 |
| **Global Accounts and GSI** | **Lloyd Barnett**
Area Manager
[lbarnett@checkpoint.com](mailto:lbarnett@checkpoint.com)
+1 404 725 4858 |
| **Public Sector and Telco** | **Kimberly Reed** Delivery Manager
[kreed@checkpoint.com](mailto:icazanas@checkpoint.com)
+1 972 561 6036 |
### International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
| --- | --- | --- | --- | --- |
| **Central Europe**
**(Austria, Germany, Switzerland)** | **Michael Wernick**
Delivery Manager
[michaelwe@checkpoint.com](mailto:michaelwe@checkpoint.com)
+49 1514 401 6540 | **Miguel Suarez**
Head of Professional Services delivery, EMEA
[msuarez@checkpoint.com](mailto:msuarez@checkpoint.com)
+34 638 713520 | **Eyal Sachyani**
Head of Global Delivery
[eyalsac@checkpoint.com](mailto:eyalsac@checkpoint.com)
+972 50 308 8964 | **Eitan Lugassi (Gilad)**
VP Check Point Services
[eitanlu@checkpoint.com](mailto:eitanlu@checkpoint.com)
+972 52 484 4458 |
| **UK, Ireland, Northern Europe** | **Lee Murphy**
Delivery Manager
[leemu@checkpoint.com](mailto:leemu@checkpoint.com)
+44 7887 474829 |
| **France and**
**Eastern Europe** | **Nathalie Carpentier**
Delivery Manager
[nathaliec@checkpoint.com](mailto:nathaliec@checkpoint.com)
+33 615 352306 |
| **Southern Europe**
**(Italy, Spain, Portugal)** | **Eduardo Ajo Casco**
Delivery Manager
[eduardoa@checkpoint.com](mailto:eduardoa@checkpoint.com)
+34 676 146719 |
| **Middle East, Africa,**
**Israel and Russia** | **Ira Hauzelman**
Regional Manager
[irah@checkpoint.com](mailto:irah@checkpoint.com)
+972 523 216 022 |
| **India** | **Parthapratim Sahoo**
Area Manager
[psahoo@checkpoint.com](mailto:psahoo@checkpoint.com)
+91 974 226 4969 | **Richard Woodland**
Head of Professional Services, APAC
[rwoodland@checkpoint.com](mailto:rwoodland@checkpoint.com)
+61 412 200377 |
| **Asia** | **Martyn Lam**
Service Delivery Manager
[martynl@checkpoint.com](mailto:martynl@checkpoint.com)
+65 918 76885 |
| **ANZ** | **Brett Green**
Area Manager
[brettg@checkpoint.com](mailto:brettg@checkpoint.com)
+61 421 999666 |