FAQ

Cyberpark questions & answers

Cyber Park - General

Where can I find my previous orders and activities?

In the top right corner of the screen, click on the “User” icon and select Purchase history.

I have logged in, but I cannot see my IGS account on the payment section, what should I do?

Please contact Account Services: https://help.checkpoint.com/s/create-new-sr.

Is there a minimum amount of participants for any games or activities?

No, you can have as few or as many participants as you want.

I didn’t get my confirmation email – how can I get the details of my order?

Please email cyberpark@checkpoint.com for assistance.

If I created a Cyber Range event, how can I make changes to it?

The owner of a Cyber Range event (aka 'Ranger') will receive an email with access details to edit the event. If you have not received an email, please email cyberpark@checkpoint.com for assistance.

Who should I contact if I have any technical issues with Cyber Range?

Please email supportcenter@cympire.com.

How can I play in an event I organized?

Since the Ranger (Cyber Range host/event organizer) has admin options, such as changing the event setting and view leader board, they cannot be a player as well using the same e-mail address. If you plan to participate as a player in the event, please use a different email when you received the email registration or the game.