Check Point Services Status - Incident History

Incident: 30973735

Harmony SASE: Planned Maintenance Window - US Data Residency

THIS IS A SCHEDULED EVENT Jul 26, 15:00 - 17:00 UTC
Jul 23, 14:52 UTC
Scheduled - We will be conducting a planned maintenance on our US data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30973839

Harmony SASE: Planned Maintenance Window - IN Data Residency

THIS IS A SCHEDULED EVENT Jul 26, 11:00 - 13:00 UTC
Jul 23, 15:00 UTC
Scheduled - We will be conducting a planned maintenance on our India data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30973816

Harmony SASE: Planned Maintenance Window - AU Data Residency

THIS IS A SCHEDULED EVENT Jul 26, 10:30 - 12:30 UTC
Jul 23, 14:58 UTC
Scheduled - We will be conducting a planned maintenance on our Australia data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30973760

Harmony SASE: Planned Maintenance Window - EU Data Residency

Jul 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:55 UTC
Scheduled - We will be conducting a planned maintenance on our EU data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30866752

User Center and Support Center Service Disruption

Jul 12, 06:33 UTC
Resolved - This incident has been resolved.
Jul 12, 06:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 05:47 UTC
Investigating - We are currently investigating this issue.

Incident: 30802448

SASE: Zero Trust Applications Times Out

Jul 6, 11:15 UTC
Resolved - Root cause seems to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il. ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that use Cellcom/Golan Tel may still face signing in or connecting issues. Until the issue is resolved by the ISP, users are encouraged to use a different ISP.
Jul 6, 10:06 UTC
Monitoring - ISP in Israel-1 was swapped 20 mins ago; errors are not seen since in our logs, and customers reported issue is resolved. We are monitoring closely.
Jul 6, 09:35 UTC
Update - All current reports of ZTA issues are generated from Israel-1 region; investigation continues.
Jul 6, 09:04 UTC
Investigating - We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.

Incident: 30792356

Harmony SASE: Planned Maintenance Window - US Data Residency

Jul 5, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 5, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:30 UTC
Scheduled - We will be conducting a planned maintenance on our US data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30794221

User Center and Support Center Service Disruption

Jul 5, 13:10 UTC
Resolved - This incident has been resolved.
Jul 5, 12:27 UTC
Investigating - We are currently investigating this issue.

Incident: 30793559

SaaS Security Outage

Jul 5, 11:27 UTC
Resolved - This incident is resolved.
Jul 5, 10:24 UTC
Investigating - We are currently investigating the issue.

Incident: 30748901

EU Data Ingestion Disruption - June 29-30, 2026

Jun 29, 08:00 UTC
Resolved - Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours)
Affected Services: Datatube EU Production - West Europe region
Affected Products: CloudGuard WAF, Playblocks, XDR

Overview
On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region; a small portion of events experienced delayed processing during this window.
Customer Impact
During the incident window, approximately ~0.2% of total EU ingestion events were affected across products.
Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced:

• Delayed visibility of security events in dashboards and reports
• Delayed data in queries covering the June 29–30 window

Incident Timeline (UTC)
Jun 29 – 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams.
Jun 29 – 10:00 First mitigation applied - provided temporary partial relief.
Jun 29 – 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief.
Jun 29 – 18:00 Issue confirmed as affecting multiple products; joint investigation continued.
Jun 29 – 21:15 Capacity expanded to stabilize the environment and protect against further degradation.
Jun 30 – 05:00 Final diagnostic steps executed to isolate root cause precisely.
Jun 30 – 09:30 Root cause confirmed and resolved; all services fully restored.

The investigation required a coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress.

Root Cause
A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective.

Next Steps & Action Items

1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions.
2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact.
3. Improve client-side monitoring to surface connection-level failures and latencies earlier.
4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.

Incident: 30703111

User Center Service Disruption

Jun 27, 07:50 UTC
Resolved - This incident has been resolved.
Jun 27, 07:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 06:35 UTC
Investigating - We are currently investigating this issue.

Incident: 30644030

S1C is available only through SmartConsole and not the portal's Web SmartConsole

Jun 21, 23:00 UTC
Resolved - The Web SmartConsole on the Portal was unavailable for few hours; customers could work regularly with Installed SmartConsole or Streamed SmartConsole.

Incident: 30510298

UK Infinity Portal outage

Jun 10, 03:37 UTC
Resolved - This incident has been resolved.
Jun 10, 03:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 02:54 UTC
Update - We are continuing to investigate this issue.
Jun 10, 02:52 UTC
Investigating - Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in the UK data residency are not able to login to the portal.
We are working to mitigate that.

Incident: 30490640

User Center and Support Center Service Disruption

Jun 8, 16:26 UTC
Resolved - This incident has been resolved.
Jun 8, 16:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 15:27 UTC
Investigating - We are currently investigating this issue.

Incident: 30489597

User Center and Support Center Service Disruption

Jun 8, 14:28 UTC
Resolved - This incident has been resolved.
Jun 8, 14:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 14:04 UTC
Investigating - We are currently investigating this issue.

Incident: 30488078

User Center and Support Center Service Disruption

Jun 8, 12:46 UTC
Resolved - This incident has been resolved.
Jun 8, 12:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 12:10 UTC
Investigating - We are currently investigating this issue.

Incident: 30478933

Portal Data Services: Data Latency - US Data Residency

Jun 7, 18:59 UTC
Resolved - This incident has been resolved.
Jun 7, 17:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 16:52 UTC
Update - We are continuing to work on a fix for this issue.
Jun 7, 16:50 UTC
Identified - Users may experience increased latency for security logs and events in the Infinity Portal.

Incident: 30450140

Harmony SASE: Planned Maintenance Window - US Data Residency

Jun 7, 15:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 13:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:48 UTC
Scheduled - We will be conducting a planned maintenance on our US data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30477929

User Center and Support Center Service Disruption

Jun 7, 14:08 UTC
Resolved - This incident has been resolved.
Jun 7, 12:40 UTC
Identified - The issue has been identified and a fix is being implemented.

Incident: 30450179

Harmony SASE: Planned Maintenance Window - India Data Residency

Jun 7, 12:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:51 UTC
Scheduled - We will be conducting a planned maintenance on our India data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30450166

Harmony SASE: Planned Maintenance Window - AU Data Residency

Jun 7, 12:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:50 UTC
Scheduled - We will be conducting a planned maintenance on our Australia data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30450157

Harmony SASE: Planned Maintenance Window - EU Data Residency

Jun 7, 10:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:49 UTC
Scheduled - We will be conducting a planned maintenance on our EU data residency platform.
Duration: 2 hours
Purpose:
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.
Expected Impact:
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

Incident: 30423624

Event Forwarding export delay

Jun 3, 10:44 UTC
Resolved - This incident has been resolved.
Jun 2, 19:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 09:28 UTC
Identified - Some customers may experience delays in logs' arrival time.

Incident: 30413282

Policy Insights - Fail to fetch suggestions

Jun 1, 15:06 UTC
Resolved - This incident has been resolved.
Jun 1, 13:36 UTC
Investigating - We are currently investigating this issue.

Incident: 30423609

Event Forwarding export delay

Jun 1, 05:00 UTC
Resolved - Some customers may experience delay in logs' arrival time.