# Check Point Services Status - Incident History

## Incident: 30973735
### Harmony SASE: Planned Maintenance Window - US Data Residency
**THIS IS A SCHEDULED EVENT Jul 26, 15:00 - 17:00 UTC**  
*Jul 23, 14:52 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our US data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30973839
### Harmony SASE: Planned Maintenance Window - IN Data Residency
**THIS IS A SCHEDULED EVENT Jul 26, 11:00 - 13:00 UTC**  
*Jul 23, 15:00 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our India data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30973816
### Harmony SASE: Planned Maintenance Window - AU Data Residency
**THIS IS A SCHEDULED EVENT Jul 26, 10:30 - 12:30 UTC**  
*Jul 23, 14:58 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our Australia data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30973760
### Harmony SASE: Planned Maintenance Window - EU Data Residency
*Jul 26, 08:00 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jul 23, 14:55 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our EU data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30866752
### User Center and Support Center Service Disruption
*Jul 12, 06:33 UTC*  
**Resolved** - This incident has been resolved.  
*Jul 12, 06:14 UTC*  
**Identified** - The issue has been identified and a fix is being implemented.  
*Jul 12, 05:47 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30802448
### SASE: Zero Trust Applications Times Out
*Jul 6, 11:15 UTC*  
**Resolved** - Root cause seems to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il. ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that use Cellcom/Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP.  
*Jul 6, 10:06 UTC*  
**Monitoring** - ISP in Israel-1 was swapped 20 mins ago; errors are not seen since in our logs, and customers reported issue is resolved. We are monitoring closely.  
*Jul 6, 09:35 UTC*  
**Update** - All current reports of ZTA issues are generated from Israel-1 region; investigation continues.  
*Jul 6, 09:04 UTC*  
**Investigating** - We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.

## Incident: 30792356
### Harmony SASE: Planned Maintenance Window - US Data Residency
*Jul 5, 17:00 UTC*  
**Completed** - The scheduled maintenance has been completed.  
*Jul 5, 15:00 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jul 5, 06:30 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our US data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30794221
### User Center and Support Center Service Disruption
*Jul 5, 13:10 UTC*  
**Resolved** - This incident has been resolved.  
*Jul 5, 12:27 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30793559
### SaaS Security Outage
*Jul 5, 11:27 UTC*  
**Resolved** - This incident is resolved.  
*Jul 5, 10:24 UTC*  
**Investigating** - We are currently investigating the issue.

## Incident: 30748901
### EU Data Ingestion Disruption - June 29-30, 2026
*Jun 29, 08:00 UTC*  
**Resolved** - Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours)  
Affected Services: Datatube EU Production - West Europe region  
Affected Products: CloudGuard WAF, Playblocks, XDR

**Overview**  
On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region; a small portion of events experienced delayed processing during this window.  
**Customer Impact**  
During the incident window, approximately ~0.2% of total EU ingestion events were affected across products.  
Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced:  
- Delayed visibility of security events in dashboards and reports  
- Delayed data in queries covering the June 29–30 window

**Incident Timeline (UTC)**  
Jun 29 – 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams.  
Jun 29 – 10:00 First mitigation applied - provided temporary partial relief.  
Jun 29 – 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief.  
Jun 29 – 18:00 Issue confirmed as affecting multiple products; joint investigation continued.  
Jun 29 – 21:15 Capacity expanded to stabilize the environment and protect against further degradation.  
Jun 30 – 05:00 Final diagnostic steps executed to isolate root cause precisely.  
Jun 30 – 09:30 Root cause confirmed and resolved; all services fully restored.

The investigation required a coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress.

**Root Cause**  
A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective.

**Next Steps & Action Items**  
1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions.  
2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact.  
3. Improve client-side monitoring to surface connection-level failures and latencies earlier.  
4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.

## Incident: 30703111
### User Center Service Disruption
*Jun 27, 07:50 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 27, 07:20 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 27, 06:35 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30644030
### S1C is available only through SmartConsole and not the portal's Web SmartConsole
*Jun 21, 23:00 UTC*  
**Resolved** - The Web SmartConsole on the Portal was unavailable for few hours; customers could work regularly with Installed SmartConsole or Streamed SmartConsole.

## Incident: 30510298
### UK Infinity Portal outage
*Jun 10, 03:37 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 10, 03:35 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 10, 02:54 UTC*  
**Update** - We are continuing to investigate this issue.  
*Jun 10, 02:52 UTC*  
**Investigating** - Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in the UK data residency are not able to login to the portal.  
We are working to mitigate that.

## Incident: 30490640
### User Center and Support Center Service Disruption
*Jun 8, 16:26 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 8, 16:11 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 8, 15:27 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30489597
### User Center and Support Center Service Disruption
*Jun 8, 14:28 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 8, 14:15 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 8, 14:04 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30488078
### User Center and Support Center Service Disruption
*Jun 8, 12:46 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 8, 12:36 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 8, 12:10 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30478933
### Portal Data Services: Data Latency - US Data Residency
*Jun 7, 18:59 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 7, 17:48 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 7, 16:52 UTC*  
**Update** - We are continuing to work on a fix for this issue.  
*Jun 7, 16:50 UTC*  
**Identified** - Users may experience increased latency for security logs and events in the Infinity Portal.

## Incident: 30450140
### Harmony SASE: Planned Maintenance Window - US Data Residency
*Jun 7, 15:40 UTC*  
**Completed** - The scheduled maintenance has been completed.  
*Jun 7, 13:40 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jun 4, 13:48 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our US data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30477929
### User Center and Support Center Service Disruption
*Jun 7, 14:08 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 7, 12:40 UTC*  
**Identified** - The issue has been identified and a fix is being implemented.

## Incident: 30450179
### Harmony SASE: Planned Maintenance Window - India Data Residency
*Jun 7, 12:45 UTC*  
**Completed** - The scheduled maintenance has been completed.  
*Jun 7, 10:45 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jun 4, 13:51 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our India data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30450166
### Harmony SASE: Planned Maintenance Window - AU Data Residency
*Jun 7, 12:00 UTC*  
**Completed** - The scheduled maintenance has been completed.  
*Jun 7, 10:00 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jun 4, 13:50 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our Australia data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30450157
### Harmony SASE: Planned Maintenance Window - EU Data Residency
*Jun 7, 10:01 UTC*  
**Completed** - The scheduled maintenance has been completed.  
*Jun 7, 08:00 UTC*  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
*Jun 4, 13:49 UTC*  
**Scheduled** - We will be conducting a planned maintenance on our EU data residency platform.  
Duration: 2 hours  
**Purpose:**  
This activity includes critical upgrades to core infrastructure services, designed to strengthen system resiliency and enable upcoming capabilities.  
**Expected Impact:**  
The Harmony SASE platform will remain operational throughout the maintenance. No service interruption is expected. Depending on the use case, some users may experience brief disconnection or intermittent delays during this period.  
We are taking all necessary precautions to ensure a smooth upgrade process and will be actively monitoring system performance throughout the maintenance window.

## Incident: 30423624
### Event Forwarding export delay
*Jun 3, 10:44 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 2, 19:33 UTC*  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
*Jun 2, 09:28 UTC*  
**Identified** - Some customers may experience delays in logs' arrival time.

## Incident: 30413282
### Policy Insights - Fail to fetch suggestions
*Jun 1, 15:06 UTC*  
**Resolved** - This incident has been resolved.  
*Jun 1, 13:36 UTC*  
**Investigating** - We are currently investigating this issue.

## Incident: 30423609
### Event Forwarding export delay
*Jun 1, 05:00 UTC*  
**Resolved** - Some customers may experience delay in logs' arrival time.