Check Point Services Status

July 2026

[Scheduled] Harmony SASE: Planned Maintenance Window - EU Data Residency

Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 26, 08:00 UTC

User Center and Support Center Service Disruption

This incident has been resolved. Jul 12, 05:47 - 06:33 UTC

SASE: Zero Trust Applications Times Out

Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il. ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that uses Cellcom/Golan Tel may still face signing in or connecting issues. Until the issue is resolved by the ISP, users are encouraged to use a different ISP. Jul 6, 09:04 - 11:15 UTC

June 2026

EU Data Ingestion Disruption - June 29-30, 2026

Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours)
Affected Services: Datatube EU Production - West Europe region
Affected Products: CloudGuard WAF, Playblocks, XDR

Overview
On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window.

Customer Impact
During the incident window, approximately ~0.2% of total EU ingestion events were affected across products.
Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced:

• Delayed visibility of security events in dashboards and reports
• Delayed data in queries covering the June 29–30 window

Incident Timeline (UTC)

• Jun 29 – 08:00: First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams.
• Jun 29 – 10:00: First mitigation applied - provided temporary partial relief.
• Jun 29 – 13:30: Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief.
• Jun 29 – 18:00: Issue confirmed as affecting multiple products; joint investigation continued.
• Jun 29 – 21:15: Capacity expanded to stabilize the environment and protect against further degradation.
• Jun 30 – 05:00: Final diagnostic steps executed to isolate root cause precisely.
• Jun 30 – 09:30: Root cause confirmed and resolved; all services fully restored.

The investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress.

Root Cause
A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective.

Next Steps & Action Items

1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions.
2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact.
3. Improve client-side monitoring to surface connection-level failures and latencies earlier.
4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.

Jun 29, 08:00 - 08:00 UTC

User Center Service Disruption

This incident has been resolved. Jun 27, 06:35 - 07:50 UTC

S1C is availble only through SmartConsole and not the portal's Web SmartConsole

The Web SmartConsole on the Portal was unavailable for few hours; customers could work regularly with Installed SmartConsole or Streamed SmartConsole. Jun 21, 23:00 - 23:00 UTC

May 2026

updates.checkpoint.com is down

This incident has been resolved. May 31, 11:48 - 12:05 UTC

Policy Insights - Fail to retrieve suggestions

This incident has been resolved. May 13, 15:40 - 17:32 UTC

[Scheduled] SASE: Chicago-1 Maintenance

The scheduled maintenance has been completed. May 10, 08:00 - 10:00 UTC

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