# SASE: Zero Trust Applications Times Out

## Incident

Report for [Check Point Services Status](https://status.checkpoint.com/)

## Resolved

Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il

ZTA were recovered when ISP on Israel-1 was switched from Cellcom.

Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP.

Posted 20 days ago. Jul 06, 2026 - 11:15 UTC

## Monitoring

ISP in Israel-1 was swapped 20 mins ago

Errors are not seen since in our logs, and customers reported issue is resolved.

We are monitoring closely.

Posted 20 days ago. Jul 06, 2026 - 10:06 UTC

## Update

All current reports of ZTA issues are generated from Israel-1 region.

Investigation continues.

Posted 20 days ago. Jul 06, 2026 - 09:35 UTC

## Investigating

We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.

Posted 20 days ago. Jul 06, 2026 - 09:04 UTC

This incident affected: Check Point SASE Services - US Data Residency (Zero-Trust Applications).

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