SmartConsole crashes after upgrade during policy installation

Product: SmartConsole
Version: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20
OS: Windows
Last Modified: 2023-08-23

Symptoms

• After upgrade, SmartConsole may unexpectedly close while installing the policy with error " The connection with the server was lost. Any unsaved changes will be preserved" and policy installation will be performed in the background.

• SmartConsole debug shows an error similar to:

  "(ERROR) CP.Infrastructure.DLE.MgmtServerExceptionsHandler - Management server error ModelIS.Serialization.DynamicSerializationException:
  Failure while deserializing object of type 'CP.Management.Objects.Schema.DleWebService.QueryResponseRemote'. --->
  System.InvalidOperationException: There is an error in XML document (1, 14904). --->
  System.InvalidOperationException: Instance validation error: 'ANTIMALWARE_HARRY' is not a valid value for CmpPackages."

Cause

Upgrade preserves too many install status objects, causing the failure.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 8
• Jumbo Hotfix Accumulator for R81.10 starting from Take 93
• Jumbo Hotfix Accumulator for R81 starting from Take 82
• Jumbo Hotfix Accumulator for R80.40 starting from Take 196

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.