# SmartConsole crashes after upgrade during policy installation

**Product:** SmartConsole  
**Version:** R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20  
**OS:** Windows  
**Last Modified:** 2023-08-23

## Symptoms

- After upgrade, SmartConsole may unexpectedly close while installing the policy with error " _The connection with the server was lost. Any unsaved changes will be preserved_" and policy installation will be performed in the background.

- SmartConsole debug shows an error similar to:
  
  _"(ERROR) CP.Infrastructure.DLE.MgmtServerExceptionsHandler - Management server error ModelIS.Serialization.DynamicSerializationException:_  
  _Failure while deserializing object of type 'CP.Management.Objects.Schema.DleWebService.QueryResponseRemote'. --->_  
  _System.InvalidOperationException: There is an error in XML document (1, 14904). --->_  
  _System.InvalidOperationException: Instance validation error: 'ANTIMALWARE_HARRY' is not a valid value for CmpPackages."_

## Cause

Upgrade preserves too many install status objects, causing the failure.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 8  
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 93  
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 82  
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 196

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.