Security Gateway crashes with FWK core dump or VMcore

Product: HTTPS Inspection, Security Gateways
Version: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20
OS: Gaia, Gaia Embedded
Last Modified: 2023-03-22

Symptoms

• When HTTPS Inspection is enabled for some websites, the Security Gateway may crash with a vmcore (in Kernel Mode) or FWK core dump (USFW).

Cause

In some rare scenarios, memory corruption occurs in FWK and / or WSTLSD process. This corruption can cause the process to unexpectedly exit and create a core dump.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 8
• Jumbo Hotfix Accumulator for R81.10 starting from Take 85
• Jumbo Hotfix Accumulator for R81 starting from Take 82
• Jumbo Hotfix Accumulator for R80.40 starting from Take 196

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions: Refer to sk168597 - How to install a Hotfix.

Article Properties

Access Level: General
Status: Approved
Date Created: 2023-01-02
Last Modified: 2023-03-22