sk180514 - "An internal error has occurred" error when connecting to SmartConsole with DNS name

"An internal error has occurred" error when connecting to SmartConsole with DNS name

Product

Security Management
Version R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20
Last Modified 2023-08-14

Symptoms

"An internal error has occurred" error when connecting to SmartConsole with DNS name.
In the file $FWDIR/log/cpm.elg you can find logs that show the log-in request fails when it is looking for a domain with the name of the DNS server (in this example, the DNS name is ux-1):
```
[DATE TIME] ERROR coresvc.internal.LoginSvcImpl [qtp-39232058-290]: Failed to find domain for ux-1
```

[DATE TIME] ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-39232058-290]: incident [1c5b56ed-3c2e-4fa1-a1c3-cca3e40f0eaa]: java.lang.IllegalArgumentException: key is null

- The issue started after installing R81.10 Jumbo HFA take 79.

## Cause
The Security Management server searches the DNS host in the _/etc/hosts_ file and receives a null answer when it tries to change the domain name to IP.

## Solution
This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 26
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 110
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 87
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 198

If you choose not to upgrade, as a **workaround**, you can add the management IP as host with the same name of the DNS server. Run the command in Clish:

add host name ipv4-address


#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
**Access Level** General  
**Status** Approved by TAC  
**Date Created** 2023-01-17  
**Last Modified** 2023-08-14