# "Get Interfaces without Topology" in SmartConsole erases some object and interfaces parameters

**Product**: SmartConsole  
**Version**: R81.10 (EOS), R81.20, R82, R82.10  
**OS**: Gaia  
**Last Modified**: 2026-07-23

## Symptoms

- When you click **Get Interfaces without topology** in SmartConsole, some interfaces go into edit mode.
- **Get Interfaces Without Topology** deletes comments from SmartConsole.
- **Get Interfaces Without Topology** in SmartConsole causes port objects to lose their configured comments and color settings.

**Error example:**

Before 'Get Interfaces Without Topology': Port eth1 - Comment: "Uplink to core switch", Color: Blue

After 'Get Interfaces Without Topology': Port eth1 - Comment: "", Color: Default (no color)

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2023-01-16  
**Last Modified**: 2026-07-23