# Login to SmartConsole may fail while High Availability sync is running

## Product
Multi-Domain Security Management

## Version
R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20

## Last Modified
2023-07-30

## Symptoms

- In large Multi-Domain environments, login to SmartConsole may fail while High Availability sync is running.
- $MDS\_FWDIR/log/cpm.elg will have many log prints with:

`alignMirrorsOfDomain: Starting alignment for domain`

And

`alignMirrorsOfDomain done for domain`

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 14
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 110
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 87
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 198

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

After the fix is installed, the relevant environment variable must be enabled.

If the issue is on the active server, use SKIP\_ALIGN\_MIRRORS\_ON\_SOURCE\_MACHINE

If the issue is on the standby server, use SKIP\_ALIGN\_MIRRORS\_ON\_TARGET\_MACHINE

Use the variable chosen for the commands below.

**To enable:**

- On-the-fly:

`[Expert@HostName]# $MDS_FWDIR/scripts/reload_env_vars.sh -e SKIP_ALIGN_MIRRORS_ON_TARGET_MACHINE=1`

- Permanently:

`[Expert@HostName]# $MDS_FWDIR/scripts/override_server_settings.sh -e SKIP_ALIGN_MIRRORS_ON_TARGET_MACHINE 1`

**To disable:**

- On-the-fly:

`$MDS_FWDIR/scripts/reload_env_vars.sh -u SKIP_ALIGN_MIRRORS_ON_TARGET_MACHINE`

- Permanently:

1. Back up the current $MDS\_FWDIR/conf/cpmEnvVars.conf file:

`[Expert@HostName]# cp -pv $MDS_FWDIR/conf/cpmEnvVars.conf{,_BKP}`

2. Edit the current $MDS\_FWDIR/conf/cpmEnvVars.conf file:

`[Expert@HostName]# vi $MDS_FWDIR/conf/cpmEnvVars.conf`

3. Remove this line:

`SKIP_ALIGN_MIRRORS_ON_TARGET_MACHINE=1;export SKIP_ALIGN_MIRRORS_ON_TARGET_MACHINE`

4. Save the changes in the file and exit the Vi editor.

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: General  
Status: Approved by TAC  
Date Created: 2023-04-14  
Last Modified: 2023-07-30