# Remote CPM server user exceeded session limit (100). Logins from remote clients are prohibited.

**Product**: Multi-Domain Security Management  
**Version**: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20  
**OS**: Gaia  
**Platform**: Open Server, Smart-1  
**Last Modified**: 2023-07-30

## Symptoms

- _$FWDIR/log/cpm.elg_ shows:

```
[date, time],737 ERROR com.checkpoint.management.web_services.dleserver.internal.ActionCannotBeExecutedExceptionMapper.map:9 [qtp1068582505-11877832]: You have reached the maximum number of active sessions. Ask another administrator to discard or publish some of your sessions. See sk113955 for more details and other recovery options.

[date, time],807 ERROR com.checkpoint.management.dleserver.coresvc.internal.WorkSessionMgmtSvcImpl.verifyExceededOpenSessionsLimit:3482 [qtp1068582505-11869846]: Number of occupied Object Store Session Entities for username Remote CPM Server and domainId b462757d-6047-5840-b479-0c0d37abb3aa ,exceeded it's limit (100). Logins from remote clients will be prohibited!!!
```

- Login to the Multi-Domain Server through SmartConsole times out.

## Cause

CPM relay fails because the administrator of the remote CPM server has 100 open sessions on the target machine.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 14  
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 110  
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 87  
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 198

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue. Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**  
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.