"No candidates found for the operation" error when uninstalling the Threat Prevention policy in SmartConsole

Product: Multi-Domain Security Management, SmartConsole
Version: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-10-31

Symptoms

• "No candidates found for the operation" error when uninstalling the Threat Prevention policy in SmartConsole.

Solution

This problem was fixed. The fix is included in:

• Check Point Quantum R82
• Jumbo Hotfix Accumulator for R81.20 starting from Take 43
• Jumbo Hotfix Accumulator for R81.10 starting from Take 110
• Jumbo Hotfix Accumulator for R81 starting from Take 89
• Jumbo Hotfix Accumulator for R80.40 starting from Take 198

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-05-15
Last Modified: 2024-10-31