# ioc_feeds changes the username to all lower cases which causes a 401 unauthorized error

## Product
Anti-Virus

## Version
R81 (EOS), R81.10 (EOS), R81.20

## Last Modified
2025-10-28

## Symptoms

- ioc_feeds fails to add. ioc debug ($FWDIR/bin/ioc_feeder -d -f) shows the username was passed in a lower case but username is case sensitive:

```
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Server auth using Basic with user 'anthony'

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Authentication problem. Ignoring this.

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: The requested URL returned error: 401

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Closing connection 0

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[487] ::download: [ERROR] curl_easy_perform() failed: HTTP response code said error

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[85] ::fetch: [ERROR] download failed

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeed[222] ::doFeed: [ERROR] Fetch failed for usernameIssue

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1042] ::run: [ERROR] Feed usernameIssue failed

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1050] ::run: [ERROR] External Indicators processing failed

[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1177] ::logFinalStatus: [INFO] logging "External IOC - External Indicators processing failed

usernameIssue: Failed to fetch feed. Resource: http://172.25.159.6/ip.txt, Reason: HTTP response code said error" severity 3

```

## Solution

This problem was fixed. The fix is included in:

- [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 131
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 211

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2023-06-02

Last Modified: 2025-10-28

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