Security policy installation with "Mobile Application" fails

Product

Security Management

Version

R81 (EOS), R81.10 (EOS), R81.20

Last Modified

2024-03-13

Symptoms

• Security policy installation with "Mobile Application" fails when installing on more than one target simultaneously, with a different error message, depending on the target, for example:

Installation failed. Reason: IP < ip_address > is not available right now

Or

Installation failed. Reason: TCP connectivity failure (port = 18191)(IP = ip_address)(error no. 10)

• Policy installation on one target at a time is successful.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 43
• Jumbo Hotfix Accumulator for R81.10 starting from Take 113
• Jumbo Hotfix Accumulator for R81 starting from Take 89
• Jumbo Hotfix Accumulator for R80.40 starting from Take 211

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.