sk181149 - Gaia Clish prompt does not appear after a TACACS user logs into a Maestro Security Group

Gaia Clish prompt does not appear after a TACACS user logs into a Maestro Security Group

Product: Check Point Appliances, Maestro HyperScale Firewall

Version: R81.20

OS: Gaia

Last Modified: 2024-05-06

Symptoms

The Gaia Clish prompt does not appear after a TACACS user logs into a Maestro Security Group.

Example:

David-TM-48009-ch01-01:TACP-0David-TM-48009-ch01-01:TACP-0>

This issue is cosmetic. It does not have an effect on the Security Gateway.

Solution

This problem was fixed. The fix is included in:

Jumbo Hotfix Accumulator for R81.20 starting from Take 54

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

As a workaround, run this Clish command to make sure you are in global mode:

show global-mode

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2023-10-26

Last Modified: 2024-05-06