# Gaia Clish prompt does not appear after a TACACS user logs into a Maestro Security Group

**Product**: Check Point Appliances, Maestro HyperScale Firewall

**Version**: R81.20

**OS**: Gaia

**Last Modified**: 2024-05-06

## Symptoms

- The Gaia Clish prompt does not appear after a TACACS user logs into a Maestro Security Group.

Example:

```
David-TM-48009-ch01-01:TACP-0David-TM-48009-ch01-01:TACP-0>
```

- This issue is cosmetic. It does not have an effect on the Security Gateway.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 54

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

As a **workaround**, run this Clish command to make sure you are in global mode:

`show global-mode`

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General

**Status**: Approved by TAC

**Date Created**: 2023-10-26

**Last Modified**: 2024-05-06