High memory and CPU consumption by a ioc_feeds process

Product

Anti-Virus

Version

R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20

OS

Gaia

Last Modified

2024-01-08

Symptoms

• The ioc_feeds process shows high CPU usage.

• Gateway consumption of memory is high.

• Debugging ioc_feeds shows the following error in $FWDIR/log/ioc_feeder.elg:

  [8059 4109752192]@HOST[24 May 14:58:46] CIOCCustomFormatParser[1035] ::write_line: [INFO] exception std::bad_alloc

• Removing ioc_feeds resolves the issue.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 43

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions: Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-07-01
Last Modified: 2024-01-08