# High memory and CPU consumption by a ioc_feeds process

## Product
Anti-Virus

## Version
R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20

## OS
Gaia

## Last Modified
2024-01-08

## Symptoms
- The _ioc_feeds_ process shows high CPU usage.  
- Gateway consumption of memory is high.  
- Debugging _ioc_feeds_ shows the following error in $FWDIR/log/ioc_feeder.elg:
  
  `[8059 4109752192]@HOST[24 May 14:58:46] CIOCCustomFormatParser[1035] ::write_line: [INFO]  exception  std::bad_alloc`  
- Removing _ioc_feeds_ resolves the issue.

## Solution
This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
Access Level: General  
Status: Approved by TAC  
Date Created: 2023-07-01  
Last Modified: 2024-01-08