sk181245 - Pull registry fails during a configuration pull on a Scalable Platform environment

Pull registry fails during a configuration pull on a Scalable Platform environment

Product: Maestro HyperScale Firewall, Scalable Chassis
Version: R80.20SP (EOS), R80.30SP (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82
Last Modified: 2025-04-20

Symptoms

Pull registry fails during a configuration pull on a Scalable Platform environment.

Note: You recently updated the licenses, or this is a new implementation.

There is a pull_config pnote on some Security Group Members.
The $FWDIR/log/blade_config file contains a "Pull registry failed" log.

Cause

The "registry pull" can fail because of these three files:

/var/log/merge_license_file.log
$CPDIR/conf/cp.license
$CPDIR/conf/cp.license.smo

These three files are responsible for the license's integrity across the Scalable Platform environment.

Solution

This problem was fixed. The fix is included in:

Jumbo Hotfix Accumulator for R82 starting from Take 14
Jumbo Hotfix Accumulator for R81.20 starting from Take 96
Jumbo Hotfix Accumulator for R81.10 starting from Take 173

If you choose not to upgrade, follow these instructions:

Make sure you installed the licenses correctly. See sk163323: Solutions for license issues on Maestro Security Appliances.
Examine these files and make sure they align with the applicable license:
- /var/log/merge_license_file.log
- $CPDIR/conf/cp.license
- $CPDIR/conf/cp.license.smo

Note - It is possible that the licenses are correct, but that there is a mismatch in the number of lines each Security Group Member has on its license.

If the issue persists, contact Check Point Account Services in one of these ways:

by creating a Non-Technical Service Request
by phone - Americas: +1-972-444-6600 option 5, or International: +972-3-611-5100 option 5

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-07-13
Last Modified: 2025-04-20