Opening and closing Security Gateway objects in SmartConsole takes a long time

Product: Multi-Domain Security Management
Version: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-03-13

Symptoms

• In environments with tens of thousands of network objects, opening and closing Security Gateway objects in SmartConsole takes a long time. The delay is between 15 to 30 seconds.

Cause

The issue arises because of a delay in the processing of log_server queries.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 43
• Jumbo Hotfix Accumulator for R81.10 starting from Take 131
• Jumbo Hotfix Accumulator for R81 starting from Take 89
• Jumbo Hotfix Accumulator for R80.40 starting from Take 211

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-09-13
Last Modified: 2024-03-13