CloudGuard Central Licenses deleted from the Security Management R81.20 Jumbo Hotfix Take 26

Product: Cloud Firewall, Licensing
Version: R81.20
OS: Gaia
Platform: All
Last Modified: 2024-04-15

Symptoms

• CloudGuard Central Licenses are removed from the CloudGuard Central License pool on the Security Management and from the Security Gateways after upgrade to R81.20 Jumbo Hotfix Take 26.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 38

Note:

• If you upgraded using the migrate_server utility (export DB > Fresh install > Import DB) then make sure to run the $MDS_FWDIR/scripts/alignLicensesInDB.sh script after importing the database.

• If you already upgraded to R81.20 Take 26, upgrading to Take 38 will not resolve the issue automatically. The licenses need to be added to the Security Management / MDS using the instructions below.

If you installed Take 26 or choose not to upgrade, follow these steps:

On the Security Management Server, use the vsec_lic_cli tool to resolve this problem.

Run:

1. vsec_lic_cli add <license string>
2. vsec_lic_cli distribute

For the Multi-Domain Server (MDS) HA environment in the mds mode only (if you were using domain mode, use the Security Management Server under relevant domain/CMA), the license should be added to each MDS:

1. Add the license to each MDS (primary and secondary) by running
   cplic put <license string>

2. Distribute the licenses on each MDS server to all Security Gateways:
   vsec_lic_cli distribute

Article Properties

Access Level: General
Status: Approved
Date Created: 2023-09-21
Last Modified: 2024-04-15