# "RADIUS Accounting Settings" window takes a long time to load

## Product
**Identity Awareness, Security Management, SmartConsole**  
**Version**: R81 (EOS), R81.10 (EOS), R81.20  
**OS**: Gaia  
**Last Modified**: 2024-10-22

## Symptoms

- SmartConsole may freeze for several minutes in this scenario:
  
  1. Open a Security Gateway with the Identity Awareness Software Blade enabled  
  2. In the left panel, click the " **Identity Awareness**" page  
  3. Select " **RADIUS Accounting**" and click " **Settings**"  
  4. In the section " **Authorized RADIUS Clients**", click the green **[+]**

## Solution

This problem was fixed. The fix is included in:

- [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)  
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 79  
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 158  
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

**Important Notes:**

- There are two packages:
  1. A hotfix for the Management Server.
  2. The improved SmartConsole.
     
     Required to load the "RADIUS Accounting Settings" window faster.
- After you install the hotfix packages, you must configure an environment variable on a SmartConsole client computer.

**Procedure:**

1. On the Management Server:
   
   Install the hotfix as described in [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

2. On the SmartConsole client computer:
   1. Install the improved SmartConsole:
        1. Uninstall the current SmartConsole.
        2. Install the improved SmartConsole.
   2. Configure the required environment variable:
        1. Click the **Start** menu > **Settings**.
        2. In the top **Search** field, enter:
           **Edit the system**
        3. Click:
           **Edit the system environment variables**
        4. The **System Properties** window opens on the tab **Advanced**.
        5. At the bottom, click:
           **Environment Variables**
        6. In one of the sections - **User variables** or **System variables**, click **New**.
        7. Configure the required variable:
           1. In the **Variable name** field, paste:
              **FETCH\_PAGED\_NETWORK\_OBJECTS**
           2. In the **Variable value** field, enter the digit one:
              **1**
           3. Click **OK** to close the **New Variable** window.
        8. Click **OK** to close the **Environment Variables** window.
        9. Click **OK** to close the **System Properties** window.

3. Connect with SmartConsole to the Management Server.

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2023-11-13  
**Last Modified**: 2024-10-22