Smart WorkFlow request or approval causes SmartConsole to crash

Product

Multi-Domain Security Management, Security Management, SmartConsole

Version

R81.20

OS

Gaia

Platform

Open Server, Smart-1

Last Modified

2024-04-08

Symptoms

• SmartConsole crashes when submitting request when logged in as a restricted admin.
• SmartConsole crashes when approving a request from a restricted admin when logged in as a Domain or Multi-Domain admin.
• CPM Debugs show this error in CPM.elg:
  [TIME] ERROR coresvc.internal.WorkSessionMgmtSvcImpl [qtp-1723201880-104765]:
  Running workflow before SUBMIT operation jobs failed with an unexpected error: No DomainSession object found for session XXXXXXXXX
• SmartConsole debugs show no response from submitting an action.

Cause

Large number of administrators causes a timeout in the function.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 54

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

• Access Level: General
• Status: Approved by TAC
• Date Created: 2023-11-26
• Last Modified: 2024-04-08