# Smart WorkFlow request or approval causes SmartConsole to crash

## Product
Multi-Domain Security Management, Security Management, SmartConsole

## Version
R81.20

## OS
Gaia

## Platform
Open Server, Smart-1

## Last Modified
2024-04-08

## Symptoms
- SmartConsole crashes when submitting request when logged in as a restricted admin.
- SmartConsole crashes when approving a request from a restricted admin when logged in as a Domain or Multi-Domain admin.
- CPM Debugs show this error in _CPM.elg_:  
  _[TIME] ERROR coresvc.internal.WorkSessionMgmtSvcImpl [qtp-1723201880-104765]:_  
  _Running workflow before SUBMIT operation jobs failed with an unexpected error: No DomainSession object found for session XXXXXXXXX_
- SmartConsole debugs show no response from submitting an action.

## Cause
Large number of administrators causes a timeout in the function.

## Solution
This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 54

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
- **Access Level**: General
- **Status**: Approved by TAC
- **Date Created**: 2023-11-26
- **Last Modified**: 2024-04-08