Accelerated connections are interrupted during policy installation on a Security Gateway with HyperFlow enabled

Product: Security Gateways
Version: R81.20
Last Modified: 2024-06-10

Symptoms

• On Security Gateways with the HyperFlow feature enabled, accelerated connections may be interrupted during policy installation and the re-offload process.
• The "fw ctl debug'" command shows these logs for the policy installation:
  no lite app opaque - not accelerating

Solution

This problem was fixed. The fix is included starting from:

• Jumbo Hotfix Accumulator for R81.20 Take 54

Check Point recommends to always upgrade to the Recommended version ( Security Gateway / VSX / Security Management Server / Multi-Domain Security Management Server / SmartConsole).

If you choose not to upgrade, contact Check Point Support to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect CPinfo files from the Management Server and Security Gateways / Cluster Members involved in the case.

Hotfix installation instructions:
Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2024-06-10
Last Modified: 2024-06-10