# Accelerated connections are interrupted during policy installation on a Security Gateway with HyperFlow enabled

**Product**: Security Gateways  
**Version**: R81.20  
**Last Modified**: 2024-06-10

## Symptoms

- On Security Gateways with the HyperFlow feature enabled, accelerated connections may be interrupted during policy installation and the re-offload process.
- The "`fw ctl debug'`" command shows these logs for the policy installation:  
  `no lite app opaque - not accelerating`

## Solution

This problem was fixed. The fix is included starting from:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) Take 54

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ( [Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**  
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2024-06-10  
**Last Modified**: 2024-06-10