Gaia gClish command "installer verify N member_ids all" fails with "Quitting due to time-out" on a Scalable Platform Security Group

Product: Maestro HyperScale Firewall, Scalable Chassis
Version: R80.20SP (EOS), R80.30SP (EOS), R81 (EOS), R81.10 (EOS), R81.20
OS: Gaia
Last Modified: 2025-01-16

Symptoms

• The Gaia gClish command "installer verify <CPUSE Package ID> member_ids all" fails with "Quitting due to time-out" on a Scalable Platform Security Group.

Example:

Cause

The response from the CPUSE Deployment Agent is not received in time.

Solution

This problem was fixed. The fix is included in:

• Check Point Quantum R82
• Jumbo Hotfix Accumulator for R81.20 starting from Take 54
• Jumbo Hotfix Accumulator for R81.10 starting from Take 141

If you choose not to upgrade, this workaround is available:

1. Copy the CPUSE upgrade package to each Security Group Member.

2. Connect to the command line on each Security Group Member.

3. Log in to Gaia Clish.

4. Import the CPUSE package:

   installer import local /<Full Path>/<Name of the CPUSE Offline Package>

5. Verify the CPUSE package:

   installer verify <CPUSE Package ID>

To see more information, examine the /opt/CPInstLog/DeploymentAgent.log file.

Example for the R81.20 Upgrade package:

[30418][HIGH MSG_CHECK_INSTALL_REQUEST]: Received a request to verify the installation of Check_Point_R81.20_T631_ScalablePlatform_Upgrade.tgz, please wait for the results... [30418 30418]:------ Validating the package: ------ [30418 30418]:------ Getting metadata: ------ [30418 30418][HIGH DALOG_NORMAL]: Installed DA version 68, version required by package 0, da version is ok [30418 30418][HIGH DALOG_NORMAL]: Package Check_Point_R81.20_T631_ScalablePlatform_Upgrade.tgz is a Major. [30418 30418]:------ Reading configuration: ------ [30418 30418]:target upgrade_version is: R81.20. [30418 30418][HIGH DALOG_NORMAL]: The target version is R81 or higher, using NGM upgrade tools. [30418 30418][HIGH DALOG_NORMAL]:Major_Space_by_current: required space = 32.00, free space = 669.19 [30418 30418]:------ Validating upgrade: ------ [30418 4416][HIGH DALOG_NORMAL]: Updater going to sleep for 6 hours [30418 30418][HIGH DALOG_NORMAL]: install_output = Installation is allowed. [30418 30418][HIGH DALOG_NORMAL]: upgrade_output = Upgrade is allowed. [30418 30418]:------ Generating message: ------ [30418 30418][HIGH DALOG_NORMAL]: Verifier results for package Check_Point_R81.20_T631_ScalablePlatform_Upgrade.tgz (Check Compatibility return value 0): Installation is allowed. Upgrade is allowed.

6. Follow the required installation / upgrade procedure on the Security Group (without the verification step).

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-11-21
Last Modified: 2025-01-16