The source or destination column is empty when exporting logs from SmartView to a CSV file

Product: Security Management
Version: R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-06-05

Symptoms

• The source or destination column is empty when you export logs from SmartView to a CSV file and select the "Visible columns" option in the SmartView Web Application.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 54
• Jumbo Hotfix Accumulator for R81.10 starting from Take 141
• Jumbo Hotfix Accumulator for R81 starting from Take 99
• Jumbo Hotfix Accumulator for R80.40 starting from Take 211

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions: Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2023-12-03
Last Modified: 2024-06-05