Multi-Domain Security Management shows high number of open Remote CPM Server sessions

Product: Multi-Domain Security Management
Version: R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-09-25

Symptoms

• High number of open Remote CPM Server sessions on Multi-Domain Security Management Server.
• sk113955 does not resolve the issue.
• The cpm.elg file can show:

LoginRequest{authenticationInfo=AuthenticationInfoBase{username='system_admin', connectionMode=READ_WRITE, applicationName='Remote CPM Server', userAgent='null', actionOnOtherClientSession=NO_ACTION, workSessionId='null', workSessionMode=START_NEW, workSessionType=PUBLIC, keepAliveTimeout=86400, getDomainList=false, domain=abc9056e-1234-4172-b282-288e58db2f89, domainName='null', domainIp='null', remoteIpAddr='<IP address>', VersionDetails=null}}

28/11/23 06:43:50,880 ERROR internal.relay.CpmRelaySvcImpl [qtp-1094042879-30003]: Got exception trying to login to <IP address> java.lang.NullPointerException

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 70
• Jumbo Hotfix Accumulator for R81.10 starting from Take 141
• Jumbo Hotfix Accumulator for R81 starting from Take 99

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2024-01-08
Last Modified: 2024-09-25