# Multi-Domain Security Management shows high number of open Remote CPM Server sessions

**Product:** Multi-Domain Security Management  
**Version:** R81 (EOS), R81.10 (EOS), R81.20  
**Last Modified:** 2024-09-25

## Symptoms

- High number of open Remote CPM Server sessions on Multi-Domain Security Management Server.
- [sk113955](https://support.checkpoint.com/results/sk/sk113955) does not resolve the issue.
- The `cpm.elg` file can show:

```
LoginRequest{authenticationInfo=AuthenticationInfoBase{username='system_admin', connectionMode=READ_WRITE, applicationName='Remote CPM Server', userAgent='null', actionOnOtherClientSession=NO_ACTION, workSessionId='null', workSessionMode=START_NEW, workSessionType=PUBLIC, keepAliveTimeout=86400, getDomainList=false, domain=abc9056e-1234-4172-b282-288e58db2f89, domainName='null', domainIp='null', remoteIpAddr='<IP address>', VersionDetails=null}}

28/11/23 06:43:50,880 ERROR internal.relay.CpmRelaySvcImpl [qtp-1094042879-30003]: Got exception trying to login to <IP address> java.lang.NullPointerException
```

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 70
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 141
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level:** General  
**Status:** Approved by TAC  
**Date Created:** 2024-01-08  
**Last Modified:** 2024-09-25