The DLPU process stops responding

Product: Data Loss Prevention
Version: R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-10-22

Symptoms

• The DLPU process unexpectedly exits.
• The /var/log/dump/usermode directory on the Security Gateway contains a core dump file for the DLPU process.
• The SHA256 ioc_feed indicator file or the Threat indicator file is configured.

Cause

There is a problem with the SHA256 hash function.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 79
• Jumbo Hotfix Accumulator for R81.10 starting from Take 158
• Jumbo Hotfix Accumulator for R81 starting from Take 106

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:
Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2024-02-24
Last Modified: 2024-10-22