CPU statistics are missing from CPView or show a wrong type

Product: VSX (Traditional)

Version: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20

Last Modified: 2024-06-05

Symptoms

• This error message appears in /var/log/messages:

netlink_setsockopt:insert sk to table failed (cpviewd) err=-17

• CPU statistics are missing or show a wrong type (other\both) instead of SND\FW.

Cause

Statistics for Virtual Systems are not collected correctly.

Solution

This problem was fixed. The fix is included starting from:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 54
• Jumbo Hotfix Accumulator for R81.10 starting from Take 141
• Jumbo Hotfix Accumulator for R81 starting from Take 99
• Jumbo Hotfix Accumulator for R80.40 starting from Take 211

If you choose not to upgrade, contact Check Point Support to get a Hotfix for this issue.

Check Point recommends to always upgrade to the Recommended version ( Security Gateway / VSX / Security Management Server / Multi-Domain Security Management Server / SmartConsole).

If you choose not to upgrade, contact Check Point Support to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect CPinfo files from the Management Server and Security Gateways / Cluster Members involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2024-05-09

Last Modified: 2024-06-05