# CPU statistics are missing from CPView or show a wrong type

**Product**: VSX (Traditional)

**Version**: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20

**Last Modified**: 2024-06-05

## Symptoms

- This error message appears in _/var/log/messages_:

`netlink_setsockopt:insert sk to table failed (cpviewd) err=-17`
- CPU statistics are missing or show a wrong type (other\both) instead of SND\FW.

## Cause

Statistics for Virtual Systems are not collected correctly.

## Solution

This problem was fixed. The fix is included starting from:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 54
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 141
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99
- [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 211

If you choose not to upgrade, contact [Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ( [Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General

**Status**: Approved by TAC

**Date Created**: 2024-05-09

**Last Modified**: 2024-06-05