sk182305 - Gaia OS R81.20 Jumbo Hotfix Accumulator Take 54 reports the Fan speed beyond the maximum threshold

Gaia OS R81.20 Jumbo Hotfix Accumulator Take 54 reports the Fan speed beyond the maximum threshold

Product

Check Point Appliances
Version R81.20
OS Gaia
Platform 3000
Last Modified 2024-06-03

Symptoms

The 'Alert' LED lights up on the front panel of a Check Point appliance.
Gaia OS reports the Fan speed beyond the maximum threshold in:
- Gaia Portal > 'Maintenance' section > 'Hardware Health Monitoring' page
- Output of the Gaia Clish command "show sysenv all"
- Output of the CPView tool > 'Hardware-Health' tab > 'Fan' tab
- SNMP response / SNMP trap

Example output of the Gaia Clish command "show sysenv all" that shows the problematic value on a 3800 model:

Hardware Information

Name                          Value       Unit            Type          Status    Maximum     Minimum
VCore                          1.06         Volt            Voltage        0         1.24         0.52
+12V                           12.00        Volt            Voltage        0         12.6         11.4
3.3V                           3.33         Volt            Voltage        0         3.465        3.135
+5V                            5.04         Volt            Voltage        0         5.25         4.75
VDDQ                           1.20         Volt            Voltage        0         1.26         1.14
VBAT                           3.02         Volt            Voltage        0         3.47         2.21
CPU Temp0                      36.00        Celsius         Temperature    0         100          0
System Temp 1                  36.00        Celsius         Temperature    0         75           0
System Temp 2                  28.00        Celsius         Temperature    0         75           0
System Fan #1 speed            13300.00     RPM             Fan            0         7500         5000
Power Supply #1                Up           Up/Down         Power          0         Up           Down
Power Supply #2                Dummy        Up/Down         Power          0

Affected appliance models:
- Check Point 3600
- Check Point 3600T
- Check Point 3800

Cause

Cosmetic issue in the R81.20 Jumbo Hotfix Accumulator Take 54.

Solution

This problem was fixed. The fix is included in:

Jumbo Hotfix Accumulator for R81.20 starting from Take 65

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.

Article Properties

Access Level General
Status Approved by TAC
Date Created 2024-05-19
Last Modified 2024-06-03