# Gaia OS R81.20 Jumbo Hotfix Accumulator Take 54 reports the Fan speed beyond the maximum threshold

## Product
**Check Point Appliances**  
**Version** R81.20  
**OS** Gaia  
**Platform** 3000  
**Last Modified** 2024-06-03

## Symptoms

- The 'Alert' LED lights up on the front panel of a Check Point appliance.
- Gaia OS reports the Fan speed beyond the maximum threshold in:
  - Gaia Portal > '`Maintenance`' section > '`Hardware Health Monitoring`' page
  - Output of the Gaia Clish command "`show sysenv all`"
  - Output of the CPView tool > '`Hardware-Health`' tab > '`Fan`' tab
  - SNMP response / SNMP trap

Example output of the Gaia Clish command "`show sysenv all`" that shows the problematic value on a 3800 model:

> ```
> Hardware Information
> 
> Name                          Value       Unit            Type          Status    Maximum     Minimum
> VCore                          1.06         Volt            Voltage        0         1.24         0.52
> +12V                           12.00        Volt            Voltage        0         12.6         11.4
> 3.3V                           3.33         Volt            Voltage        0         3.465        3.135
> +5V                            5.04         Volt            Voltage        0         5.25         4.75
> VDDQ                           1.20         Volt            Voltage        0         1.26         1.14
> VBAT                           3.02         Volt            Voltage        0         3.47         2.21
> CPU Temp0                      36.00        Celsius         Temperature    0         100          0
> System Temp 1                  36.00        Celsius         Temperature    0         75           0
> System Temp 2                  28.00        Celsius         Temperature    0         75           0
> System Fan #1 speed            13300.00     RPM             Fan            0         7500         5000
> Power Supply #1                Up           Up/Down         Power          0         Up           Down
> Power Supply #2                Dummy        Up/Down         Power          0
> ```

- Affected appliance models:
  - Check Point 3600
  - Check Point 3600T
  - Check Point 3800

## Cause

Cosmetic issue in the R81.20 Jumbo Hotfix Accumulator Take 54.

## Solution

This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 65

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.

## Article Properties
**Access Level** General  
**Status** Approved by TAC  
**Date Created** 2024-05-19  
**Last Modified** 2024-06-03