Assigned load is zero on Scalable Platform Site after upgrade

Product

Maestro HyperScale Firewall
Version R81.10 (EOS), R81.20
OS Gaia
Last Modified 2025-06-23

Symptoms

• Assigned load is zero on Scalable Platform Site.
• After a Jumbo Hotfix upgrade a single site is displayed as active, but the assigned load value is 0%.

Cause

The issue is only cosmetic, and there is not impact on performance.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 99
• Jumbo Hotfix Accumulator for R81.10 starting from Take 177

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level General
Status Approved by TAC
Date Created 2024-07-14
Last Modified 2025-06-23