On Quantum Maestro/Chassis or in ClusterXL, the Security Gateway may crash while processing a VPN/correction flow

Product: ClusterXL, Maestro HyperScale Firewall, Scalable Chassis
Version: R81 (EOS), R81.10 (EOS), R81.20
Last Modified: 2024-08-27

Symptoms

• On Quantum Maestro/Chassis or in ClusterXL, the Security Gateway may crash with a vmcore in /var/log/crash or fwk core in /var/log/dump/usermode/.
• The " kernel: xxxxx: tx_timeout" error is printed in /var/log/messages.
• PSL drops packets with " PSL Drop: psl_build_pslip failed” message, potentially impacting network performance and streaming capabilities.
• Affected versions:
  • R81.20 Jumbo Hotfix Accumulator starting from Take 14
  • R81.10 Jumbo Hotfix Accumulator starting from Take 110
  • R81 Jumbo Hotfix Accumulator starting from Take 87

Cause

Memory corruption occurs during packet correction. It may lead to a Security Gateway crash/freeze or drop of a valid packet.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 70
• Jumbo Hotfix Accumulator for R81.10 starting from Take 152

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.