# After policy installation, Security Gateway drops all traffic with "up_manager_fw_handle_first_packet: cmi_context_exec_with_chain_connkey() failed;"

**Product**: ClusterXL, Maestro HyperScale Firewall, Scalable Chassis, Security Gateways, VSX (Traditional)  
**Version**: R80.40 (EOS), R81 (EOS), R81.10 (EOS), R81.20  
**OS**: Gaia  
**Last Modified**: 2025-12-21

## Symptoms

- After policy installation, the Security Gateway / one or more ClusterXL Member / one or more Security Group Members drop all traffic.

- running `fw ctl zdebug + drop` shows these messages for the dropped traffic:
  
  ````
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_fw_exe_inspect_services_match: vm_exec failed;
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_services_classifier_match_inspect_services: 'up_inspect_services_match' failed (via hook);
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_services_classifier_cmi_handler_match_cb: up_services_classifier_match_inspect_services() failed.;
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: cmik_loader_fw_context_match_cb: match_cb for CMI APP XXX - UP_SERVICES_CLASSIFIER failed on context YYY, executing context ZZZ and adding the app to apps in exception;
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: cmik_loader_fw_context_match_cb: app XXX failed on context YYY;
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_manager_fw_handle_first_packet: cmi_context_exec_with_chain_connkey() failed;
  ````

## Cause

Policy failed to load correctly.

## Solution

This problem was fixed. The fix is included starting from:

- [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 119
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

Check Point recommends to always upgrade to the most recent version.

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

**As an immediate workaround:**

Install the Security Policy again on the Security Gateway / ClusterXL / Security Group object.

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2024-07-16  
**Last Modified**: 2025-12-21