"vsx-run-operation" fails on the Multi-Domain Security Management Server

Product: Multi-Domain Security Management
Version: R81.10 (EOS), R81.20, R82
OS: Gaia
Platform: Open Server, VMWare ESX
Last Modified: 2025-08-04

Symptoms

• "vsx-run-operation" fails on the Multi-Domain Security Management Server with this error:

    "VSX upgrade operation" failed (100%)
    ...
    status: "failed"
    ...
    fault-message: "Please verify connectivity with Domain Management Server, authentication credentials and that this machine is defined as a GUI client."
    Executed command failed. Changes are discarded.
    ```

## Cause

There is a mismatch between the management level (CMA vs. MDS) at which the authentication is attempted and the level for which the session token is valid.

1. "`vsx_util`" receives a session token from the Management API and tries to attach itself to the existing SmartConsole session instead of starting a new one.
2. The Management API does not provide the CMA IP address to "`vsx_util`".
3. As a result, "`vsx_util`" defaults to the MDS (Multi-Domain Server) level for authentication. However, the session token it uses is specific to a CMA, not the MDS. This mismatch in authentication levels causes the operation to fail.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 36
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 111
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 177

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2024-07-21  
**Last Modified**: 2025-08-04