# Two or more Endpoint Security VPN (Remote Access VPN) users get the same Office Mode IP address

Product: IPSec VPN, Remote Access VPN  
Version: R81.20, R82  
Last Modified: 2025-04-20

## Symptoms
- Two or more Endpoint Security VPN (Remote Access VPN) users get the same Office Mode IP address at the same time.
- The two remote users with the same Office Mode IP address can both access internal resources.
- In Smart Log, Identity Awareness logs show that one of the users logged out during the time that both users accessed internal resources.

## Cause
In R81.20 multi-core support for IKED was added, a code limitation resulted in each IKED providing by chance the same office mode IP address to multiple users.

## Solution
This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 14
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 99

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

The fix changes the behavior so the IKED instances will be synced in terms of which IPs from the pool were given in order and avoid providing a used IP to another user.

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
Access Level: General  
Status: Approved by TAC  
Date Created: 2024-07-25  
Last Modified: 2025-04-20