"Unable to connect to the server, Press OK to reconnect" error when trying to open the Network Interfaces tab in Gaia Portal

Product

Security Gateways

Version

R81 (EOS), R81.10 (EOS), R81.20

Last Modified

2025-03-03

Symptoms

• When you try to open the "Network Interfaces" tab in Gaia Portal, the page keeps loading until it shows the error message: "Unable to connect to the server, Press OK to reconnect".
• The CONFD process stops working and generates core dump files in the /var/log/dump/usermode/ directory.
• The Security Gateway has a high number of interfaces configured.

Cause

A memory leak in the CONFD process.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 90
• Jumbo Hotfix Accumulator for R81.10 starting from Take 171
• Jumbo Hotfix Accumulator for R81 starting from Take 106

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions: Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General Status: Approved by TAC Date Created: 2024-08-19 Last Modified: 2025-03-03