sk182588 - PEPD process stops working and generates core dump files

PEPD process stops working and generates core dump files

Product

Identity Awareness

Version

R81.10 (EOS), R81.20

Last Modified

2025-08-11

Symptoms

PEPD process might stop working and generates core dump files in the /var/log/dump/usermode/ directory.
CPU spike is detected when the core dump file is generated. Here is an example log snippet of perf_cpu.log in the /var/log/spike_detective/data_spike_cpu/_ directory, for example:

    # Overhead Command Shared Object Symbol
    
    6.03% pepd libc-2.17.so [.] __strncpy_sse2
    
    1.28% pdpd_wk_0_wk_1 libc-2.17.so [.] tolower
    
    1.22% pdpd_wk_0_wk_1 libc-2.17.so [.] vfprintf
    ```
- Some Active Directory users do not match the Access Role policy.

## Solution
This problem was fixed. The fix is included starting from:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 79
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 158

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ( [Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2024-08-20  
**Last Modified**: 2025-08-11