# "Error: Update of the Network Feed 'OBJECT NAME' failed because the Security Gateway could not reach the destination" log from a Security Gateway

## Product
Security Gateways

## Version
R81.20

## OS
Gaia

## Last Modified
2025-04-24

## Symptoms
- "`Error: Update of the Network Feed 'OBJECT NAME' failed because the Security Gateway could not reach the destination`" log from a Security Gateway.

Example:

- In SmartConsole, in the Network Feed object, the "**Test Feed**" action ends with the same error.

- Connection from the Security Gateway to the feed file is successful (with the "`curl_cli -k <Full URL>`" command).

- The `$FWDIR/log/efo_error.elg` file on the Security Gateway contains this error:

```plaintext
[<DATE TIME>][<NAME of FEED OBJECT>]: EFO_FEED> get_domain_from_url: called with URL <URL OF FEED>/<NAME OF FEED FILE>

[<DATE TIME>][<NAME of FEED OBJECT>]: EFO_FEED> get_domain_ips: called with name <URL OF FEED>

[<DATE TIME>][<NAME of FEED OBJECT>]: EFO_FEED> get_domain_ips: failed to resolve the domain name, res=-1

[<DATE TIME>][<NAME of FEED OBJECT>]: EFO_FEED> validate_feed_url: error: could not resolve the domain
```

## Cause
The Network Feed object update fails because its URL contains a port number.

By default, a port number is not supported in the Network Feed URL.

Example:

```plaintext
https://myserver.example.com:8080/my_feed_file.csv
```

## Solution
This problem was fixed. The fix is included starting from:

- [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 89

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

The immediate **workaround** is:

1. Change the configuration on the feed server to serve the feed file over these TCP ports:
   1. For HTTP - over the TCP port 80
   2. For HTTPS - over the TCP port 443
2. In SmartConsole, in the Network Feed object:
   1. In the **Feed URL** field, remove the port number.
   2. Click the "**Test Feed**" button and make sure the test is successful.
   3. Install the Access Control policy.

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
Access Level: General

Status: Approved by TAC

Date Created: 2024-10-09

Last Modified: 2025-04-24