After an upgrade to R81.20 JHF Take 79/84/89 or to R81.10 JHF Take 169, some tabs in SmartView and SmartConsole may fail to open

Product: Security Management
Version: R81 (EOS), R81.10 (EOS), R81.20
OS: Gaia
Last Modified: 2024-11-13

Symptoms

• After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, no statuses are displayed in the Gateway overview tab.

• After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, opening a new tab in Logging & Monitoring View tab in SmartConsole or opening a new tab in SmartView returns one of these errors:

  "SmartView Is not available",

  "SmartView server certificate is invalid",

  "Unexpected error. Close your client and try again",

  "HTTP ERROR 500",

  "Problem accessing /smartview/embedded/. Reason: Server Error".

• After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, the "hitcount" in the policy is shown as 0

Cause

This is a cosmetic issue only.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 90
• Jumbo Hotfix Accumulator for R81.10 starting from Take 171
• Jumbo Hotfix Accumulator for R81 starting from Take 106

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.